Privacy Policy

This policy explains what personal data Astral Living collects when you use astralliving.in, enquire about a room, or book a visit — and what we do with it. It is written to align with the Digital Personal Data Protection Act, 2023 (India).

1. Who we are

Astral Living is a paying guest and co-living residence at Near Infinity Mall, New Link Road, Andheri West, Mumbai 400053, Maharashtra, India, operated by Zest Stays Private Limited. For the purposes of the Digital Personal Data Protection Act, 2023, Zest Stays Private Limited is the Data Fiduciary for personal data collected through this website. You are the Data Principal. In this policy, "we", "us" and "our" refer to Zest Stays Private Limited.

2. What we collect

Information you give us

When you submit the booking form or contact us, we collect:

• Your name
• Your phone number
• Your room preference
• Your preferred visit date and time
• Your email address, if you email us
• Anything else you choose to tell us in a message

Information collected automatically

When the booking form is submitted, our server also records:

• Your IP address
• Your browser and device type (user agent string)
• The page you submitted from and the website that referred you
• The date and time of submission

General website traffic is measured through Google Analytics, which sets cookies and collects pseudonymous usage data. See section 6.

Information collected if you become a resident

If you go on to book a room, we collect additional information required to operate a lodging business and to comply with Indian law — including government-issued identity proof, a photograph, permanent address, emergency contact details, employer or institution details, and payment records. This policy covers the website. Resident data is governed by the agreement you sign at the time of check-in.

3. Why we collect it

Data	Purpose
Name, phone, room preference, visit date and time	To respond to your enquiry, confirm a visit slot, and discuss availability and rates
Email address	To reply to email enquiries and send booking-related information
IP address, user agent, referrer	To prevent spam and abuse of the enquiry form, and to understand which channels bring genuine enquiries
Analytics and advertising cookies	To measure how the site performs and how effectively our advertising works

We do not sell your personal data. We do not use it for automated decision-making or profiling, and we do not build advertising audiences from enquiry data.

4. Your consent

By submitting the booking form or messaging us, you consent to us contacting you about your enquiry by phone, WhatsApp, SMS or email. This consent is specific to your enquiry and to our services.

You can withdraw consent at any time by writing to astrallivingmumbai@gmail.com or by replying STOP to any message. Withdrawing consent does not affect anything lawfully done before you withdrew it, and it may mean we can no longer process your enquiry.

5. Who we share it with

We share personal data only where necessary, and only with:

• WhatsApp (Meta Platforms): when you send us an enquiry via WhatsApp, that conversation is carried on Meta's infrastructure and subject to WhatsApp's own privacy policy.
• Google (Analytics and Ads): pseudonymous usage and conversion data. Google does not receive your name or phone number from this website.
• Our hosting provider: data is stored on servers operated by our hosting provider in India.
• Government or law enforcement: where we are legally required to disclose it.

We do not share, rent or sell enquiry data to brokers, listing portals, other PG operators, or any third party for their own marketing.

6. Cookies and tracking

This website uses two categories of cookie:

Type	Set by	Purpose
Analytics	Google Analytics	Counts visits and measures which pages and sources produce enquiries
Advertising	Google Ads	Attributes enquiries to advertising campaigns

You can block or delete cookies in your browser settings. Blocking them will not affect your ability to use the site or submit an enquiry. You can also opt out of Google Analytics using Google's browser add-on.

7. WhatsApp enquiries

The booking form on this site prepares a message and hands it to WhatsApp. Two things happen at that point:

• The details you entered are recorded on our server so we have a record of your enquiry even if the WhatsApp message is never sent.
• If you send the message, it travels through WhatsApp and is subject to Meta's privacy policy, over which we have no control.

If you would rather not use WhatsApp, call +91 72083 93347 or email us instead.

8. How long we keep it

Data	Retention period
Enquiries that do not convert	12 months from the date of enquiry, then deleted
WhatsApp conversations	Retained in our business account until deleted, per the same period
Analytics data	14 months, per our Google Analytics retention setting
Resident records	For the duration of stay plus the period required by applicable law and tax rules

9. How we protect it

The site is served over HTTPS. Enquiry records are stored in a non-public location on our server, are not indexed by search engines, and are accessible only to authorised staff who need them to respond to enquiries.

No system is perfectly secure. If a breach occurs that is likely to affect you, we will notify you and the Data Protection Board of India as required under the Digital Personal Data Protection Act, 2023.

10. Your rights

Under the Digital Personal Data Protection Act, 2023, you have the right to:

• Access — request a summary of the personal data we hold about you and how it is being processed
• Correction — have inaccurate or incomplete data corrected or updated
• Erasure — request deletion of your data where we no longer need it for the purpose it was collected
• Withdraw consent — at any time, as described in section 4
• Grievance redressal — raise a complaint with our Grievance Officer, and escalate to the Data Protection Board of India if unresolved
• Nominate — appoint another person to exercise these rights on your behalf in the event of death or incapacity

To exercise any of these, email astrallivingmumbai@gmail.com. We respond within 30 days.

11. Children's data

This website and our accommodation are intended for adults aged 18 and over. We do not knowingly collect personal data from children. If you believe a child has submitted data through this site, contact us and we will delete it.

12. Grievance officer

In accordance with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000, the contact for privacy grievances is:

13. Changes to this policy

We may update this policy as our practices or the law change. The "last updated" date at the top of this page always reflects the current version. Material changes will be flagged on the homepage.

14. Contact us

For anything about your stay or enquiry — Astral Living
Near Infinity Mall, New Link Road, Andheri West, Mumbai 400053, Maharashtra, India
Phone / WhatsApp: +91 72083 93347
Email: astrallivingmumbai@gmail.com

For data protection and privacy matters — Zest Stays Private Limited
1st Floor, Above Lucky Steel, next to Hotel Casa Royal, Bhagat Singh Nagar No-2,
Link Road, opposite VIBGYOR School, near Oshiwara, Goregaon West,
Mumbai 400104, Maharashtra, India
Phone: +91 84335 56411
Email: info@zeststays.com
Website: zeststays.co.in