For residents
House Rules
The short version
Astral Living is a shared home. Most of what follows comes down to one thing: the people around you live here too. These rules exist so that everyone gets the quiet, the privacy and the clean shared spaces they are paying for.
These rules form part of your residency agreement. By moving in, you and anyone visiting you agree to follow them. They may be updated with 15 days' written notice to residents. Where anything here differs from the Leave and License or residency agreement you have signed, the signed agreement takes precedence.
1. Entry, keys and access
- The building is accessible to residents at all hours. The main gate is manned 24 hours; entry after 11:00 PM is recorded in the security register.
- Room keys and access cards are issued at check-in and are not to be duplicated or handed to anyone else.
- Report a lost key immediately. Replacement is chargeable at ₹500 per key or access card.
- Management may enter rooms for housekeeping, maintenance, or safety inspection. Except in an emergency, we give reasonable notice.
- All residents must complete police verification and submit valid government identity proof before moving in.
2. Visitors and guests
Guests are welcome, within limits that keep the building comfortable for everyone:
- Visitors are welcome in common areas between 9:00 AM and 9:00 PM.
- All visitors must be signed in at reception and carry identification.
- Visitors of a different gender may be restricted to common areas only, depending on floor arrangement.
- Overnight guests are not permitted. Residents needing to host family visiting Mumbai should speak to management in advance — we will try to arrange a paid guest room subject to availability.
- You are responsible for your visitor's conduct and for any damage they cause.
3. Noise and quiet hours
- Quiet hours are 11:00 PM to 7:00 AM. Keep music, calls and conversation low during this window.
- Use headphones for music, calls and video after quiet hours begin.
- Gatherings and parties in rooms are not permitted. Ask management about using the common lounge instead.
- Andheri is loud enough outside. Inside the building, err on the quiet side.
4. Shared spaces
- Leave the lounge, dining area and bathrooms as you would want to find them.
- Personal belongings must not be left in common areas. Unclaimed items are moved to lost property and cleared after 30 days.
- Do not rearrange or remove common-area furniture.
- Corridors, staircases and fire exits must stay clear at all times.
5. Kitchen and meals
- The shared kitchen is available to all residents. Clean up immediately after use — utensils, counters and stovetop.
- Label anything you store in the shared refrigerator. Unlabelled and expired items are discarded weekly.
- Cooking inside rooms is not permitted, for fire safety reasons.
- Meal plans, if subscribed, are served at breakfast 8:00–10:00 AM, lunch 12:30–2:30 PM and dinner 8:00–10:30 PM. Meals are not held or delivered to rooms.
- Report a gas leak or appliance fault immediately. Do not attempt repairs yourself.
6. Housekeeping and laundry
- Rooms are cleaned daily, except Sundays and public holidays. Common areas are cleaned daily.
- Clear personal items from surfaces before your housekeeping slot so the room can actually be cleaned.
- Bed linen is changed once a week.
- Washing machine access is included in rent. Ironing and dry cleaning are arranged on request and billed separately.
- Dry clothes only in designated areas, not from windows or balconies.
7. What is not permitted
- Smoking inside rooms, corridors or any indoor common area.
- Illegal substances of any kind, anywhere on the premises.
- Alcohol is not permitted anywhere on the premises, including rooms and common areas.
- Pets are not permitted.
- Candles, incense, heaters, induction cooktops or any open flame in rooms.
- Subletting your bed, transferring your booking, or hosting anyone not registered with management.
- Harassment, intimidation, or discriminatory behaviour toward any resident, guest or staff member. This is grounds for immediate termination.
- Damage to, or removal of, CCTV equipment, fire safety equipment or access control systems.
8. Property and damages
- You are responsible for the condition of your room, bed, wardrobe and the fittings issued to you.
- Report faults early. A leak reported on day one is a repair; the same leak reported in month three is a damage claim.
- Damage beyond normal wear and tear is deducted from the security deposit or billed directly, whichever is greater.
- Do not drill, nail or paint walls, or install fixtures, without written permission.
- Astral Living is not liable for loss or theft of personal belongings. Use the storage provided and insure valuables yourself.
9. Safety and emergencies
- CCTV operates in common areas and entry points at all times. It does not operate in rooms or bathrooms.
- Familiarise yourself with the fire exits and extinguisher locations on your floor when you move in.
- In an emergency, call reception on +91 72083 93347 first, then the relevant service — police 100, fire 101, ambulance 108.
- Emergency contact details you provide at check-in must be kept current.
- Report any suspicious person or activity to reception immediately.
10. Rent, deposit and payments
| Item | Terms |
|---|---|
| Rent due date | 5th of each month |
| Security deposit | Equivalent to two months' rent — refundable on exit after deductions |
| Late payment | ₹100 per day after a 5-day grace period (i.e. from the 11th) |
| Accepted methods | UPI, bank transfer, cash — receipt issued for every payment |
| Deposit refund | Within 30 days of vacating, after settlement of dues and damages |
| Electricity | Included within a fair-use limit; excess billed at actuals |
Always collect a receipt. Never pay a staff member in cash without one.
11. Notice and moving out
- Minimum stay is 3 months.
- Notice period is one calendar month, given in writing to management.
- Leaving without serving notice forfeits one month's rent from the deposit, in lieu of notice.
- A joint room inspection is carried out on your last day. Be present for it — it protects both sides.
- Return all keys and access cards. Clear all dues. The deposit is settled after that.
12. If rules are broken
We escalate in order, and we document each step:
- Verbal notice — a conversation with management.
- Written warning — recorded against your residency.
- Financial penalty — where the breach caused a cost, deducted from deposit.
- Termination — with 15 days' written notice to vacate.
Serious breaches — violence, harassment, illegal substances, or anything that endangers other residents — skip the sequence and result in immediate termination without refund of rent for the current month.
13. Who to contact
| For | Contact |
|---|---|
| Maintenance and repairs | Reception · +91 72083 93347 |
| Housekeeping | Reception · +91 72083 93347 |
| Billing and payments | info@zeststays.com |
| Complaints and disputes | Property Manager · info@zeststays.com |
| Emergencies | Reception, 24 hours · +91 72083 93347 |
| General | +91 72083 93347 · astrallivingmumbai@gmail.com |